Restart your browser and close any extra tabs. This resolves many common issues.

Ensure your browser is updated to the latest version.

We strongly recommend using Google Chrome for the best experience. Download it here: Download Google Chrome

Make sure your internet speed meets the recommended minimums: 1.5 Mbps for SD, 4 Mbps for HQ, and 8 Mbps for HD.

You can check your internet speed here: Internet Download Speed Test

Keep in mind, download speeds can fluctuate over time.

If you're using Wi-Fi, try switching to a wired connection or move closer to the router.

Disconnect other devices from the network, especially gaming consoles and smartphones.

If none of these steps work, restart all of your network devices (modem, router, switch).

This issue often occurs when your internet connection becomes unstable and the audio falls out of sync.

Refreshing the browser may help, but a full browser restart is often required.

This is a known issue on all Apple devices when streaming live video.

No. You can only stay logged in on one device at a time. If you log in on another device, the previous session will be signed out automatically.